QMS: Quality Management Systems

Quality Management Systems certification is provided by certification bodies to organisations whose management system meets the requirements of the ISO 9000 series of international standards.

ISO 9001 is an international standard that sets out an organisation’s quality management system. Its objective is to provide a set of requirements that are effectively implemented to provide confidence that goods and services supplied by the organisation consistently meet customer needs and expectations and comply with applicable regulations.

ISO 9001 requirements cover a wide range of business aspects including top management commitment to quality, purchasing, process control, equipment calibration, customer complaint handling and continual improvement. ISO 9001:2000 does not specify requirements for the products/services provided; that is up to the customer.

A management systems certification body must be able to demonstrate its competence to assess and certify a management system that conforms to specific requirements.

The certification body must conform with the requirements of ISO 17021-1 and ISO 17021-3 

INAB publishes a Schedule of Accreditation for each accredited certification body which specifies industry sector codes within which the body has demonstrated its competence.

ISO 17021 has a number of requirements for organisational structure; quality management system elements, competence of personnel, confidentiality, etc. and the certification body must be able to demonstrate compliance with all of these requirements.

Once the certification body has all of the organisational and technical measures in place and has been operating a certification service for a period of time sufficient to have historical records built up to demonstrate consistent operation, it can apply to INAB for accreditation.